Customer Care Representative
Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancelations and other queries; and resolves product and service problems. Customer service jobs may have a variety of shifts and incorporate numerous methods including a call center environment. Essential duties and responsibilities • Greet customers in a warm and friendly manner • Answer customer inquiries regarding products and service questions; • Suggest information about other services and options available. • May be required to read from a script • Maintain customer records by updating information in MS Office. • Inform customers of sales promotions and services, processes payments for orders, refunds or exchanges • Maintain a healthy conversation tempo for in-bound calls. • Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Prepare call reports by collecting and analyzing customer needs to ensure overall customer satisfaction Qualification requirements • Graduate with Good communication abilities. • Fluent in English and a team player. • Ability to serve a constant stream of customers at all times of day and evening • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation • Ability to deal with people in an uplifting manner • Ability to solve customer problems • Ability to be a quick thinker, research and troubleshoot • Ability to meet required goals and quotas • Basic computer skills Additionally, if working in a call center environment: • Receive incoming calls and make outbound calls • Record all calls in detail in Excel. • Maintain company standards during recorded calls in order to ensure high quality service. Interested candidates can send in their resumes to career@railrecipe.com
If you are looking for a great career opportunity with a company experiencing growth, apply online today.
Applicant must enclose his/her Photograph with CV